HELP / FAQS
AZ FACTORY PRODUCTS
Refer to the "Size Guide" section available on each product page to get specific and detailed measurements information.
If you need any additionnal information regarding a product's measurements, please do use our Contact Form.
- The product I want is not available. What do I do?
You can set email alerts for the products you would like to purchase by clicking on "Notify Me" in the product descriptions.
- How does pre-order work?
To purchase pre-order items (that are eligible for this option), add the items to your cart and check-out as you would for a standard order. Your pre-order items will be shipped as soon as they are in stock.
- Where are AZ Factory Creations manufactured?
Refer to the "Product details" section available on each product page to get information about where the product has been manufactured.
- Where else can I find authentic AZ Factory Creations?
Every product purchased from azfactory.com or from one of our authorized online retailers—farfetch.com, net-a-porter.com or yoox.com—can be considered authentic.
- How do I take care of my product?
We include detailed instructions for the care of your garment in every product description under "Material & Care".
PAYMENT INFORMATION
- What currency can I shop in?
Currencies are based on the shipping country, available at the bottom of the main menu. Prices will automatically convert to the corresponding currency.
- What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other payment methods. During the checkout process, supported payment methods are displayed automatically.
- Is my online payment secure?
We use a secure server software over a Secure Socket Layer (SSL) line to protect your payment information. All personal and credit card information is encrypted.
- How does it work for Duties and Taxes?
You may be offered to pre-pay Duties and Taxes on checkout. Not all products and not all destinations support pre-payment of Duties and Taxes, and we cannot guarantee that your Order will be eligible for such pre-payment. To get more information regarding Duties and Taxes, during checkout refer to Global-e's Terms of Sale.
- Where can I find my invoice and tax information?
If you need a copy of your invoice, please get in touch with our Customer Service via our Contact Form.
SHIPPING & TRACEABILITY
- How do I track my order delivery status?
You may track your parcel with the link provided in your shipping confirmation email, or by entering your order number and email address here.
- Can I change the delivery address of my order?
Depending on the status of the delivery and the carrier, we may be able to process small changes (it is not possible to change the delivery country). If needed, please get in touch asap with our customer service using our Contact Form.